Delivery Conditions

Delivery cost is additional to the displayed price and varies depending on the destination and package weight. It will be calculated automatically based on the total weight of the items you are buying. Packages are generally dispatched within 2 – 5 working days after receipt of payment and are shipped via either Royal Mail services or a courier with a tracking number.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Special care is taken to protect the foods. Packages are well-protected using our know-how packing method. We guarantee dried foods delivery in good condition to any destination. International customers take full responsibility in case of customs issues and delivery delays. Dried foods are not accepted back after they are posted to the customer. Contact us before placing an order if in doubts of what creatures you can feed them. We can’t be responsible if your animals don’t take the food you ordered.